Terms of Service

1. The Services

ProxVan provides software for home service professionals (“Contractors”) to build and host websites, generate marketing content, manage customers and leads, publish to connected platforms, and measure results. We may add, change, or remove features over time to improve the Services.

2. Eligibility & accounts

You must be at least 18 years old and able to form a binding contract to use the Services. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account.

3. Subscriptions, billing & guarantee

• Subscription. The Services are offered on a recurring subscription. Current pricing is $67 per month, or as presented to you at checkout. Some plans may include an upfront option (for example, an initial payment covering the first two months, then the standard monthly rate thereafter). Any one-time setup fees will be disclosed before purchase.
• Billing. Subscriptions renew automatically each billing period through our payment provider, Stripe, until cancelled. You authorize us to charge your payment method for all applicable fees and taxes.
• Cancellation. You may cancel at any time from your account or by contacting us. Cancellation stops future renewals; it does not retroactively refund a completed billing period except as required by law or our guarantee below.
• Money-back guarantee. New subscriptions are covered by a 63-day money-back guarantee. If you are not satisfied within 63 days of your initial purchase, contact us for a refund of amounts paid for that period. Refunds are processed manually.

4. Acceptable use

You agree not to use the Services to:

• Violate any law or infringe the rights of others;
• Upload malicious code or attempt to disrupt, probe, or gain unauthorized access to the Services;
• Misrepresent your identity, business, or qualifications;
• Publish content you do not have the rights to use; or
• Resell or provide the Services to third parties except as expressly permitted.

5. Intellectual property

Our platform. ProxVan owns all rights in the Services — including the software, models, designs, templates, and underlying technology. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. You may not copy, reverse engineer, or create derivative works of the platform.

Your content. You retain ownership of the content and data you provide or that we generate for your business (your “Content”). You grant ProxVan a license to host, process, and display your Content as needed to operate and improve the Services, including to publish to connected accounts at your direction.

6. Honest-content policy

ProxVan will not generate or knowingly facilitate fake, deceptive, or unverifiable claims. This includes fabricated reviews or testimonials, false credentials, licenses, or certifications, and misleading guarantees. You agree to provide accurate information and not to use the Services to create or publish fake claims. We may remove content or suspend accounts that violate this policy.

7. Data usage rights

We handle your information as described in our Privacy Policy. As stated there, ProxVan may use anonymized and de-identified data to improve the Services and to generate aggregate insights and benchmarks. This data does not identify you, your business, or any individual.

8. No guarantee of results

The Services are tools to help you market your business. ProxVan does not guarantee any specific outcome, including any particular number of leads, customers, rankings, traffic, or revenue. Results depend on many factors outside our control, such as your market, pricing, responsiveness, and the actions of third-party platforms. Any examples or projections are illustrative, not promises.

9. Disclaimers

The Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.

10. Limitation of liability

To the maximum extent permitted by law, ProxVan and its providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or goodwill. Our total liability for any claim relating to the Services will not exceed the amount you paid us in the twelve (12) months before the event giving rise to the claim.

11. Termination

You may stop using the Services and cancel at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Services in a way that creates risk or legal exposure. Upon termination, your right to use the Services ends; sections that by their nature should survive (including intellectual property, disclaimers, limitation of liability, and governing law) will survive.

12. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, notify you through the Services or by email. Your continued use of the Services after an update means you accept the revised Terms.

13. Governing law

These Terms are governed by the laws of the State of New Jersey, USA, without regard to its conflict-of-laws rules. The state and federal courts located in New Jersey will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.

14. Contact us

Questions about these Terms? Contact us at legal@proxvan.com.